![]() ![]() If you are having issues retrieving this information, please try using a different device. Please check your email, including your junk/spam folder for your store credit issued via an **Gift Card. This helps ensure that we are able to process your return as fast as possible.According to our records, your **Gift Card was re-sent multiple times to the correct email address. Fashion Nova does not offer refunds back to the original form of payment. Hi ******,I understand that your inquiring about receiving a refund back to your original form of payment instead of a gift card. I ASKED THEM WHY IS IT THAT I GET THIS **MAIL BUT NOT MY GIFT CARD **MAIL THEIR RESPONSE CHECK YOU JUNK MAIL, NOTHING IS THERE. THEY KEEP SENDING BACK STATING THE CORRECTED THE **MAIL ADDRESS AND I SHOULD BE RECEIVING MY GIFT CARD THIS HAS BEEN GOING ON SINCE. THIS COMPANY OWE ME A REFUND OF ***** AND THEY SEND IT THE **GIFT CARD TO YOUR **MAIL ADDRESS, i HAVE TOLD THE 10 TIMES THEY ARE USING THE WRONG **MAIL ADDRESS THAT **MAIL IS MISSING A LETTER THEREFOR GOING NO WHERE. The customer service is not helpful at all and I do not think its fair to not have a resolution to something so simple and not have a customer service that cares about customers Instead they keep going in circles on their their email responses saying I can file for a return to even though when I enter my order number it says I cant return anything. However as I am filing this complaint the item has not shipped its in their hands but customer service refuses to help and keep saying their phones are down so they cant talk over the phone. ![]() They wont let me change size and the item is not eligible for a return because they claim anything with a price ending in 98 cents is not eligible even if its not things like underwear or swimwear. I reached out to customer service and they told me it had already shipped within *************************************************** their speed so they cant let me cancel my order. I ordered something and realized that the size was wrong less than 5 minutes after ordering.
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